Online Comcast Chat with Ruark, re: Address

Feb 27 2011
chat id : 3055dfa3-513d-4e95-9b09-6a41cb65f8b9
Problem : Need payment address
Glenn > Need payment address
Ruark > Hello Glenn_, Thank you for contacting Comcast Live Chat Support. My name is Ruark. Please give me one moment to review
your information.
Ruark > How are you?
Glenn_ > Frustrated with comcast, and you?
Ruark > Doing good. Thank you for asking. I will help you ease your frustration by fixing this issue for you.
Ruark > I see here that you want to pay, is this correct?
Glenn_ > Been trying to pay for 3 weeks.
Glenn_ > Comcast online payment service, phone pay services, all broke
Glenn_ > Last try to pay is by mailing a check
Glenn_ > If I can't pay by mail, I guess I'll quit
Glenn_ > Let's start with Payee Name. Is that Comcast Cable or Comcast Digital Phone or is it another name?
Ruark > I see. Thank you for that information Glenn. I see that you were disconnected from services because you are having problems
paying.
Ruark > I would also tell you that you have an option to pay in chat.
Glenn_ > Not disconnected.
Glenn_ > Please reply with payment address, nothing else.
Ruark > I see that phone pay is not doing well.
Ruark > Sure. Not a problem.
Glenn_ > Please reply with payment address, nothing else.
Ruark > Please give me a 2 minutes while I pull up your account, I'll get back to you with the information you need.
Ruark >
While waiting let me share to you one of our Great features that we offer. Did you know that you can pay your bill and set up an
automatic monthly payment online? For more information, just log on to www.comcast.net, and sign in to Customer Central using your
user id.You don't have to worry about paying your bills anymore!
Glenn_ > Please reply with payment address, nothing else.
Ruark > Sure not a problem. I am looking for it now. Thank you for your patience by the way!
Glenn_ > Isn't it sad, when a customer can stump the operations end of a company by asking for a payment address. Ponder that
while waiting.
Ruark > Yes. I find it sad too. That is a really good thing to ponder on. I am still searching for it. Thanks!
Ruark > I see that the location you are in is a commercial location.
Glenn_ > Yes
Ruark > This is the number for the nearest payment Glenn. Please call 1-877-870-4310. That is for the payment center for business
customers.
Ruark > May I know if there would be anything else that I am able to help you today? I would gladly help you with them.
Glenn_ > Phone number doesn't work. No one there knows anything.
Glenn_ > Yes, provide me with any address for Comcast. I'll mail our payment with a tracking number.
Ruark > May I know if you called the number for business customers?
Ruark > I am unable to find it in our databse.
Glenn_ > Yes, I did call, and they know nothing.
Ruark > Here is the complete message when I searched:
Ruark > The location you have entered appears to be a commercial location. For Comcast Business Services products, please visit
click here To enter a different service address, click here. To speak with a representative, please call 1-877-870-4310.
Ruark > Heres the link: http://business.comcast.com.
Glenn_ > What is the name of Comcast ... Digital Phone or Cable?
Ruark > It seems it is kept confidential and private.
Glenn_ > That web address is also useless.
Ruark > May I know if you have contacted the number for business already? 1 800 391 3000?
Ruark > Please call them. I will stay in chat if they are not able to assist you with this.
Glenn_ > While I wait to be disconnected, perhaps the responsible next step is to locate a replacement service provider.
Glenn_ > I've called, just before chat, and nothing.
Glenn_ > Curious, is there an address on your paycheck from Comcast?
Ruark > Don't worry, I won't leave the chat unless you made the payment. I am not allowed to make payments for business customers
by the way.
Ruark > May I know what you mean by "address on your paycheck from Comcast"?
Glenn_ > Yes, when you get paid, what is the address on the check for Comcast. Unless you don't work for comcast.
Ruark > I work for an agency that works for Comcast. Not directly by the way.
Glenn_ > Smart decision. If you worked directly for comcast, you probably wouldn't get paid!!
Ruark > I don't know about that. But one thing is sure, I would really get mad if I don't get my pay.
Glenn_ > Ruark, it appears I'm at another impasse with Comcast. No way to pay them. I think I'll send a check to Comcast's office
according to SEC register for a publically traded company.
Ruark > Thank you for that information Glenn. May I know if the numbers I gave you weren't helpful at all?
Glenn_ > By the way, I've tried to speak with a representative of Comcast escalations office ... no one called back. Next I asked for a
supervisor to call, again no one called back.
Glenn_ > My suggestion to you is find another job ... one with a company that is stable, not fly-by-night as comcast is.
Ruark > Maybe if I find something wrong. But I am happy with my job as of now. This is my first job by the way.
Ruark > May I know if you are able to pay online with a credit card?
Glenn_ > So, regarding my request for payment address, there is nothing you can provide. Is that correct?
Ruark > Yes. I am guessing that the nearest one for your location is kept confidential.
Ruark > They usually do that to prevent residential customers from calling in/
Glenn_ > do you have access to an address not near my location?
Ruark > Yes.
Ruark > Please give me an address that is in a residential zone.
Glenn_ > Let me use that one ... got to be better than corporate
Ruark > That is a good idea by the way.
Glenn_ > my address is in a residential zone
Glenn_ > business in the home
Ruark > Great. May I have the st address and zipcode please.
Glenn_ > xxxxxxxxxxx xxxxxxxxxxxxxxx xxxxx
Ruark > Please give me 2 minutes for this Glenn. Thank you.
Glenn_ > ok
Glenn_ > it's more than 2 minutes ... what's the progress
Ruark > May I have another location Glenn. It appears that there is no available local offices in that area that you gave me.
Glenn_ > So, you want me to come up with another, fictitious, address in Florida? Do you know whether or not Comcast has other
business in South Florida?
Ruark > I will check all of them.
Glenn_ > Suggestion: Provide me with any address in Florida.
Ruark > I am now checking. Please wait.
Glenn_ > ok
Ruark > Thank you!
Glenn_ > Is there a company called Comcast of Florida?
Ruark > I haven't heard of that. I am not sure.
Glenn_ > How about I use this address: Comcast Corporation, 1 Comcast Center, Philadelphia, PA 19103
Ruark > Thank you. I will try that too.
Glenn_ > I'll mail it to the attention of: Brian Roberts, Chairman, President and CEO.
Glenn_ > Maybe, he'll know who to forward it to?
Glenn_ > This is pathetic.
Ruark > Don't worry. I am still searching. I need your patience on this.
Glenn_ > Ok.
Ruark > I really appreciate your time . THank you Glenn.
Glenn_ > Yeah, what else can I do on a sunny Sunday morning?
Glenn_ > This would be great information for a television news story ... what do you think?
Ruark > Sure. But I don't know if it would hit the headlines.
Glenn_ > Did you know that Comcast had 107,000 employees in 2009!
Ruark > That is really huge.
Ruark > That is really hard to manage in my opinion.
Glenn_ > I agree, and I would think Brian Roberts would agree with you as well.
Ruark > I hope it doesn't crumble down. History knows alot about these things. I am still looking by the way. My co worker is also
looking for it.
Glenn_ > thanks
Ruark > Finally.
Ruark > Here are the details:
Ruark > Corp 1638 Delray Beach/Boca Raton: 7201 N. Federal Highway Boca Raton, Fl 33487 || Office hours: Mon- Fri 8:00AM-5:
30PM - Saturday 9am-1:00PM - Closed Sunday || DIRECTIONS: Federal Highway 1.8 miles South of Linton Blvd on right side
Glenn_ > Good work. What is the payee name?
Ruark > May I ask what you mean by payee?
Glenn_ > the name the check is payable to?
Ruark > It is not here in our databse. You may just address it as Comcast. May I know if that is what you mean?
Glenn_ > Yes. From what I can see, it appears that we have 3 choices. Comcast Corporation, Comcast Digital Phone, and Comcast
Cable?
Glenn_ > Do you have a guess for which one it would be?
Ruark > Yes that is correct.
Ruark > Oh, you mean that. Choose the Comcast Corporation. That should be general enough.
Glenn_ > Ok, I will send our payment to: Comcast Corporation, 7201 N. Federal Highway, Boca Raton, FL 33487. Is that your
suggestion?
Ruark > Let me check what services you are on.
Glenn_ > Account number will be referenced on the check.
Ruark > Yes that is correct.
Ruark > I suggest an available contact number should be placed.
Glenn_ > Thank you Ruark. I will print out this conversation to retain that mailing address, and use it until advised otherwise or when
Comcast can fix online payments or phone pay.
Ruark > You are most welcome!
Ruark >
Glenn, before I let you go let me just provide a recap for the things we have done,
Ruark > you chatted in because you want to know the nearest outlet for payment since the other payment options are not available.
Ruark > As a resolution, I helped you locate the nearest one with the complete mailing address.
Ruark > Having done those, would you consider this chat helpful and the issue resolved now Glenn?
Ruark >
Just a reminder Glenn, there will be a 3 question survey that will pop-up after you click on EndSession after the chat. I would greatly
appreciate if you take the survey for me. Thanks!
Ruark > Would there be anything else by the way? I will gladly assist you with anything!
Ruark > Thank you for your patience by the way!
Glenn_ > I'm good
Ruark >
Please don't forget to click on EndSession Glenn. Remember that you are always welcome to chat back in with us. Have a great day!
Ruark > The transcript button is found after answering the survey!
Ruark > *** It is with gratitude to have you as my customer on this chat and I appreciate the opportunity you’ve given us today to
resolve your issue. Enjoy the rest of your day and take care.
***Do you want to watch full TV shows and movies online? Go to http://www.fancast.com. Thank you for choosing Comcast as your
service provider and have a great day! Comcast appreciates your business and values you as a customer. Our goal is to provide you
with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days
a week at http://www.comcastsupport.com/videochat. To close this chat, please click the end session button at the top of your chat
window.
Ruark > Analyst has closed chat and left the room
Chat View https://www.comcastsupport.com/sdcxuser/lachat/user/chat_view.asp?r...
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